Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Navigate to our course pages through the links below. The redesigned training has moved to an online, self-paced format. We're committed to being your source for expert career guidance. This website uses cookies to improve your experience while you navigate through the website. Copyright Your work hours will be based on business needs. This cookie is set by the Google. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. You will be working with customers one-on-one to help them with their Apple products. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. At Apple, the learning never ends, and team members continually support each other. This requires a lot of testing and coordination between different teams within Apple. Records the default button state of the corresponding category & the status of CCPA. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Learn more (Opens in a new window) . MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Apple is an equal opportunity employer that is committed to inclusion and diversity. I worked for Apple in a Connecticutstore from October 2010 through May 2012. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Copyright 2023 Apple Inc. All rights reserved. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Because to create products that serve everyone, we believe in including everyone. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Theyre so grateful and that feels really good.. Customer loyalty and satisfaction is their number one priority. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . I also think readers might find the level of diversity among the talent at Apple very inspiring. Copyright 2023 Apple Inc. All rights reserved. In this role, you wont be expected to repair hardware. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Therefore, we are committed to treating all applicants fairly and equally. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. You may be communicating with customers about technical issues or non-technical issues. Apple Inc. All rights reserved. Apples most important resource, our soul, is our people. Your base pay will depend on your skills, qualifications, experience, and location. You also have the option to opt-out of these cookies. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. However, we cannot independently confirm if the Weibo account has a proven track record. Apple is a drug-free workplace. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Helping customers and providing technical assistance. Core training took place off-site and included 15 new employees like myself. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. You know, just like the things we make. This cookie is set by GDPR Cookie Consent plugin. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. This cookie is used by the map which helps visitors to identify and reach the facility. Check your badge on Credly for specific expiration dates. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple certification programs are IT professional certifications for Apple Inc. products. Choose your path Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. We draw on the differences in who we are, what weve experienced, and how we think. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Get startedand submit your resume. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Finding the right course should be simple and intuitive. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. NOW WATCH: The 6 best new features coming to Apple computers. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Your day in the Apple Store is filled with a range of focused support and service tasks. about 30,000 full- or part-time retail workers. Bing Ads sets this cookie to engage with a user that has previously visited the website. 2023 Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Necessary cookies are absolutely essential for the website to function properly. Learn more (Opens in a new window) . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple participates in the E-Verify program in certain locations as required by law. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Certifications are updated on a per product basis annually. The entire store team benefits from your commitment to providing the best care for customers. They may also move into management positions. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. And after youve passed an exam, display your verified digital badge on any professional networking site. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Learn more (Opens in a new window) . Introduce yourself, and well get in touch if theres a role that seems like a good match. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. They will also learn about the software and hardware they will use on a daily basis. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The program is open to institutions in Europe, the Middle East, India, and Africa. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. . We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. At Apple, base pay is one part of our total compensation package and is determined within a range. Please note that all salary figures are . Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. To view your favorites, sign in with your Apple ID. Both full-time and part-time jobs are available. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The mob used the electronics in the store to play music and record their dance routine. Apple Inc. All rights reserved. This cookie is used for advertising, site analytics, and other operations. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. The best part of working for Apple: It had to be launch days! See which role best matches your experience. Regardless of the situation, your communication skills can help you be an effective technician. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. And after you've passed an exam, display your verified digital badge on any professional networking site. Come eager to listen and learn from your team, your mentors, and your customers. Surname must be different to the First Name. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. They can also help businesses to develop and implement best practices for protecting their data. You maintain composure and customer focus while troubleshooting and solving issues. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Save someone's day. 50 features and changes you might have missed in macOS Ventura. There is tons of support when needed and the training/onboarding process is great. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The exam costs aren't as crazy as CompTIA. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You get to work with really creative people. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Badges are issued and managed through Credlys digital badging platform. And thats our greatest strength. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Communication skills: Communication skills are essential in any technical role. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. You maintain composure and customer focus while troubleshooting and solving issues. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Related: 17 Apple Technical Specialist Interview Questions and Answers. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language The training has been completely redesigned and moved to an online, self-paced format. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. You can find information about the accommodations request process in the. That's according to suppliers involved in Apple's iPhone supply chain. View All Courses Questions? United States Department of Labor. iOS 17 Wishlist What Do We Want to See? Both full-time and part-time jobs are available. Get discovered. When youre authorized or certified in your area of business or expertise, you also represent Apple. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup.
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