Subject to availability. Please see our partners for more details. 800 006 FOTO (3686) (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). *MSI only with participating cards (banks) issued in Mexico. Mercado never disappointed and became a staple for breakfast. Traveling on business? Learn all the information in our Privacy Notice. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. What is the distance between one activity spot and the other? The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! We are experts in creating unconventional experiences making your event extraordinary. Saturdat to Sunday from 9:00 to 15:00 Hours. How can I get them? They did an AMAZING job with the photos at all 5 parks . Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Can I participate in an activity more than once? What types of files are the photos that are downloaded? Can I enjoy underground river activity without knowing how to swim? I have sent multiple difference emails requesting assistance with no response. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. By continuing to browse the site, you agree to the use of cookies. Most activities involve water and your camera might get wet. Where is the photo that I downloaded located? Traveling on business? For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. After visiting with colleagues in the spring, I knew I had to bring my family back. Presentation of a valid ID card at our counters is mandatory. If youre a minor, you can ask an adult to drive you. However, we would appreciate if you could inform us about the exact date you will visit the park. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. and was unfortunately put in a bed with 2 queens. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. Review collected in partnership with this hotel. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. The time will depend on the location of your hotel, so we cant give you an exact time. By Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. 2003-2023 Lexyl Travel Technologies, LLC. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. 450 Summer Street, Boston, MA, 02210. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. Chetumal-Puerto Juarez Highway KM, Km. We had zero issues with arrival. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Not the end of the world, but it would have been nice. My package also expires in a few days. 282. de C.V. We use own and third-party cookies to improve your experience on our website. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. (I loved Fuego on my last visit). Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. We offer you multiple payment options to pay for your reservation. 17.17 mi from city center. How many times can I download my photos with my download code? There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. The ramen at Xin Goa was excellent as was the fried rice. Help us preserve and care for our ecosystem! If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. What is the price admission to Xplor Fuego for children? Enjoy a meal from the restaurant and perks like free WiFi. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. To replenish energy, a delicious picnic will be waiting for you. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. The waiters/waitresses were always so nice. Each park has its own price for the photos pass. Do you have a special discount for Quintana Roo residents? We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. All our current promotions are here, click now. The chart reflects the cheapest Middleton hotel for each day and each star rating category. I loved the location of the hotel, very close to everything. HOTEL XCARET ARTE. Other services (WiFi, ATM and gift shops). you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay You need to confirm your age by showing a valid ID card. By continuing to browse the site, you agree to the use of cookies. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. MarieSamSanchezPhoto I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. No problem! I will not repeat everything that has already been said. Outside Mexico. Above and beyond customer service! The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. What happens if I cannot attend the Park the day of my visit? What types of files are the photos that are downloaded? Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Yes, you can contact the photography customer service center A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Yes, as long as they are in good physical shape. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. Yes. Are the downloaded files of high quality? I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Yes, you can contact the photography customer service center. He is a pool technician. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Remember that cancellations are managed by the terms and conditions of the cancellation policy. de C.V. | Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. My hotel is not available for pickup, although I chose transportation to the parks. Does the Park offer activities for children over five years old? Minimum age allowed is 5 years old. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. My suite overlooked the casa Viento infinity pool farthest from the lobby. On a PC right-click on the file and select the option to extract. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. A floating Mexican party awaits you at Xoximilco. Is the discount for Quintana Roo residents valid throughout the year? Restrictions apply. . prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Display as a link instead, . They are encoded directly from cameras with high resolution. There are several options of payment depending on the currency chosen on our websites. This hotel features a restaurant, a gym, and a bar/lounge. No problem! Great, vibrant, location. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. Their eco-integrating design and premium amenities make them unique. +1-888-675-2083. The free buses with unlimited access to the park saved us probably $1000 by itself. Fully refundable Reserve now, pay when you stay. Nestled in a natural rock and among rivers. You can take it as many times. Each photo downloaded is a JPG file, and the videos are MP4. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. When I visited the Park I couldn't purchase my photos, can I still buy them? Prices contemplate the number of people (PAX) and the number of purchased parks. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. FAQs; Customer Service. She answered immediately and assisted with even my most insignificant requests. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. But. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Customer Service. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We had a great time. 2.- A list of the albums that are included in your package will be displayed. Prices and availability subject to change. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. Due to the nature of the product we offer, you always have the possibility to view the photos. Reserve now, pay when you stay. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Cancun, Quintana Roo. Do you have scooters on rent inside the park? Within Mexico. Chetumal-Puerto Juarez Federal Highway, Km. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Traveling on business? We kind of had two check-ins, as we got there a bit early before our room was ready. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Your link has been automatically embedded. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Did you know you can find the best available rates by booking in advance? Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Copyright Experiencias Xcaret Hotel S.A.P.I. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. How long is the photo/video download code available? Doubletree Boston Andover Hotel. In our venues, life merges with art. How can I find out if there is a pick-up service at the hotel where I'm staying? Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? By continuing to browse the site, you agree to the use of cookies. Yes, the activities in Xplor Fuego are designed for all family. Cabins, apartments, houseboats! If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Everything about the hotel was excellent. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Yes, it is valid all year but is subject to change without notice. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Outside Mexico. Can I submit my purchase confirmation on my phone and/or tablet? Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. If you purchased online you have access to the special ticket booth. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Months without interest, only with major participating bank cards issued in Mexico. We stayed in a adult only area. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. It is important to bear in mind that most of our activities need constant physical efforts. This option is valid only in Mexico. The staff were very friendly and the room was clean and cozy. Yes, you can access to the park with baby food, infant formula, etc. What happens if I didn't bring along the credit card used for payment? Exact pick-up time will be confirmed when making your purchase. How do I find and download the photos from the website? And we are going back again. This hotel features a rooftop terrace and a bar/lounge. Casa de la Paz The greatest books ever written are in our library. Lock in the lowest price from these sites. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. Please do not hesitate to let us know through this media when you decide to return to this paradise. Promotion valid only on websites and Customer Service Centers. Other services (ATM, WiFi and gift shops). Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. Solidaridad, Quintana Roo, Mxico. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. I want to purchase my dolphin experience photographs. and that option in not available via online purchase. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Does admission to Xplor Fuego include transportation? ALL-FUN INCLUSIVE . Access to Xplor Park is limited to children under 5 years. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. They are encoded directly from cameras with high resolution. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? BBQ buffet with delicious ribs (vegetarian options available). The minimum age allowed in Xplor Fuego is five years old. What happens if I forgot my download code? If you buy multiple parks, the pictures taken at the hotel are included for free. Take advantage of the business center and free WiFi in public areas. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Solidaridad, Quintana Roo, Mexico. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Enjoy perks like free continental breakfast and free train station pick-up. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Paste as plain text instead, No, only TOURS include transportation departing from Cancun or Riviera Maya. Col. Centro, Playa del Carmen. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. All your photos at the best price! Chetumal-Puerto Juarez Highway KM, Km. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. What are the payment methods to buy online? A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Am I obliged to participate in all activities or is it possible to choose some of them? Photo Pass Xenses; Get my admission to Xenses. 4 star Suburban hotel. 5/5 would recommend again. You must present official ID (IFE) with address in Quintana Roo. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. de C.V. We use own and third-party cookies to improve your experience on our website. Yes. Thank you for contacting the Photo Department at Experience Xcaret. 3.9/5 Very Good! The staff in the restaurants and working around the pools I had no problems with; they were fantastic. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. Good location.
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